SWF Hoists and Industrial Equipment Pty Ltd, trading as SWF Materials Handling (“SWF Materials Handling,” “we,” “us,” or “our”), is committed to
protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in
accordance with the Australian Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws.
1. Collection of Personal Information
1.1 We may collect personal information directly from you, from third parties, or through your use of our website and services. The types of personal
information we collect may include:
(a) Name, job title, and company details.
(b) Contact details such as email address, phone number, and physical address.
(c) Payment and billing information.
(d) Purchase history and preferences.
(e) Information about your interactions with our website, including IP address, browser type, and device information.
2. Use of Personal Information
2.1 We collect and use personal information for the following purposes:
(a) To provide and manage our products and services.
(b) To process orders, payments, and transactions.
(c) To communicate with you regarding inquiries, orders, and support requests.
(d) To improve our website, services, and customer experience.
(e) For marketing purposes, such as sending promotional offers, newsletters, and updates (where you have consented).
(f) To comply with legal and regulatory obligations.
3. Disclosure of Personal Information
3.1 We may disclose personal information to third parties in the following circumstances:
(a) To service providers who assist us in delivering our services (e.g., payment processors, delivery partners, and IT support).
(b) To our professional advisors, such as lawyers, accountants, and auditors.
(c) To comply with legal obligations, such as responding to court orders or regulatory requirements.
(d) With your consent or as otherwise permitted by law.
3.2 We will not sell or rent your personal information to third parties.
4. Storage and Security of Personal Information
4.1 We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Measures include:
(a) Secure servers and encryption for sensitive information.
(b) Restricted access to personal information on a need-to-know basis.
(c) Regular monitoring and updating of our security practices.
4.2 However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information,
we cannot guarantee its absolute security.
5. Access to and Correction of Personal Information
5.1 You have the right to access and correct personal information that we hold about you. To request access or correction, please contact us using the
details provided below. We may require proof of identity to process your request.
6. Cookies and Tracking Technologies
6.1 Our website uses cookies and similar technologies to enhance user experience and gather information about website usage. You can control the
use of cookies through your browser settings, but disabling cookies may affect the functionality of our website.
7. Third-Party Links
7.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage
you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
8.1 We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. Updates will
be posted on our website with the effective date of the revised policy.
9. Policy Conclusion
9.1 If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.
9.2 By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and
disclosure of your personal information as described herein.
